Activity Stream

Activity Stream is an advanced feature that enables you to receive a real-time stream of all events that happen to people in your Encharge Account. You can store this activity in your data warehouse for further analytics.

How to get started?

Activity Stream is an add-on that is available for an extra fee. Please get in touch with your account manager or contact [e-mail].

Please prepare your endpoint where events will be POSTed to. See below for a sample of an activity stream event.

You can supply Segment.com HTTP Tracking API source instead of your own endpoint.

The endpoint should return a success response (2XX code) in 2 seconds or less.

Each event will contain information (ID and email) about the person that triggered the event.

The timestamp that indicates when the event occured is attached to each event. The timestamp is UNIX time in milliseconds.

What activities are streamed?

Below you'll find a list of activities that Encharge will send.

Please note that curly brackets indicated a value that will be replaced when the event is emitted. For example: added-tag-{tag} will become added-tag-tag1 when the person is tagged with "tag1".

Name: updatedUser Type: updatedUser Person was updated. See changedFields in properties for changed fields, and their previous and new values.

Name: newUser Type: newUser Person was created.

Name: unsubscribedUser Type: unsubscribedUser Person unsubscribed from all emails.

Name: added-tag-{tag} Type: tag Person was tagged. The tag is also passed as tag in properties.

Name: removed-tag-{tag} Type: tag Person was untagged. The tag is also passed as tag in properties.

Name: page-visited Type: page Person visited a page on your site (when Site Tracking is installed). URL is available in url in properties.

Name: form-submitted Person submitted a from on your site (when Site Tracking is installed). URL is available in url in properties. Form data is available in form in properties.

Name: sms-sent Type: sms Person was sent an SMS. Message is available as message in properties.

Name: sms-failed Type: sms Person couldn't be sent an SMS. Message is available as message in propertis.

Email Events

In properties , each of these events will contain:

• Email Id as emailId

• Flow ID (if applicable) as flowId.

• Flow Name (if applicable) as flowName.

• Email name as emailName.

Name: email-delivered Type: email Person received an email.

Name: email-open Type: email Person opened an email.

Name: email-click Type: email Person clicked an email. Clicked link URL can be found in url in properties .

Name: email-reply Type: email Person replied to an email.

Name: email-blocked Type: email Person couldn't receive an email (soft bounce).

Name: email-bounce Type: email Person couldn't receive an email (hard bounce).

Name: email-dropped Type: email Person couldn't receive an email because they are unsubscribed, have an invalid email address, or if they've received this marketing email before. See reason in properties .

Name: email-spamreport Type: email Person reported this email as spam.

Flows Events

Name: performed-step:{stepId} Type: step Person performed a step. You can find the step and the flow ID as stepId and flowId in properties .

Name: errored-step:{stepId} Type: step An error occured while the person was performing a step. You can find the step and the flow ID as stepId and flowId in properties .

Custom Objects/Companies Events

Name: newObject-{objectName} Type: object Custom object/company was created. Object data will be available in properties. For example, event named newObject-company will trigger when a new company is created.

Name: updatedObject-{objectName} Type: object Custom object/company was updated. See changedFields in properties for changed fields, and their previous and new values. For example, an event named updatedObject-invoice will trigger when an invoice is updated.

Name: deletedObject-{objectName} Type: object Custom object/company was deleted. The object id and externalId will be available in properties.

Object associations

Name: newAssociation-{associationId} Type: association Triggers when a new association with a specific ID is created. For example, an event named newAssociation-123 will trigger when a new association of ID 123 is created between objects. The following properties are available in properties: associationId, fromId, fromObject, toId, toObject.

Name: deletedAssociation-{associationId} Type: association Triggers when a new association with a specific ID is deleted. For example, an event named deletedAssociation-123 will trigger when a new association of ID 123 is deleted. The following properties are available in properties: associationId, fromId, fromObject, toId, toObject .

Example payloads

Tag added

Person was tagged.

{
  "event": "added-tag-test",
  "type": "tag",
  "properties": {
    "tag": "test"
  },
  "user": {
    "id": "c1756f7d-8086-4704-ac73-b242857feb1a",
    "email": "[e-mail]"
  },
  "timestamp": 1562914373005
}

Email Clicked

Email was delivered to person.

{
  "event": "email-delivered",
  "type": "email",
  "properties": {
    "emailId": 59969,
    "flowId": "48918",
    "flowName": "New Flow",
    "emailName": "Welcome email"
  },
  "user": {
    "id": "1ad75773-a8d9-4676-b2e8-d2beebf3742f",
    "email": "[e-mail]"
  },
  "timestamp": 1562914373005
}

Person Updated

Field company was changed from "Acme" to "Encharge".

{
  "event": "updatedUser",
  "type": "updatedUser",
  "properties": {
    "changedFields": {
      "company": {
        "newValue": "Encharge",
        "oldValue": "Acme"
      },
    },
    "source": "manual"
  },
  "user": {
    "id": "b361b760-f6c9-4b23-80a8-82a968987fb8",
    "email": "[e-mail]"
  },
  "timestamp": 1562914373005
}